Terms and Conditions

Last Updated: 06 October 2025

Acceptance of Terms By accessing and using this website (the “Site”) and our services (the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to all the Terms, you must not use the Site or Services.
Services We operate as an online platform allowing you to book travel products and services, including but not limited to tours, packages, and activities (collectively, “Products”). We act as an agent or intermediary for third-party providers (“Vendors”).
Booking and Payments

Accuracy of Information: You are responsible for ensuring that all information provided during the booking process (e.g., names, dates, contact details) is accurate and complete. We are not liable for any issues arising from inaccurate data.
Pricing: Prices are subject to change without prior notice. The price confirmed at the time of booking is the final price for that transaction.
Payment Gateway: All payments are processed securely through our designated third-party Payment Gateway. By making a payment, you agree to be bound by the Payment Gateway’s terms and conditions. We are not responsible for any issues arising from the Payment Gateway’s operations, security breaches, or delays.
Confirmation: A booking is only confirmed once we send you a confirmation email and the full payment has been successfully processed.

Cancellation and change requests must be submitted through [Specify Method, e.g., your account dashboard or email].
All cancellations and changes are subject to the specific terms of the individual Vendor’s policy for that Product, in addition to our own administrative fees, if any.
Please refer to the separate Refund Policy for details on refund eligibility and process.

You must be 18 years or older to use the Site and Services or have parental/guardian consent.
You are responsible for obtaining all necessary travel documents (e.g., passports, visas, health certificates).
You agree not to use the Site for any illegal or prohibited activities.

We only facilitate the booking. We are not the provider of the Products.
We are not liable for any acts, errors, omissions, warranties, breaches, or negligence of any such Vendors or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
Our total liability, if any, is limited to the amount paid by you for the specific Product giving rise to the claim.

Governing Law These Terms shall be governed by the laws of [Your Jurisdiction/Country].

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Privacy Policy

Last Updated: 06 October 2025

Information We Collect We collect information that you voluntarily provide to us when you register on the Site, make a booking, or contact us. This includes:

Personal Identification Information: Name, address, phone number, email address, date of birth, nationality, passport details, and travel preferences.
Payment Information: Payment card details are collected and processed by our Payment Gateway and are not stored on our servers. We only receive a transaction confirmation from the Payment Gateway.

How We Use Your Information We use the collected information for the following purposes:

Sharing and Disclosure of Information We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We only share your data with:

Third-Party Vendors: Hotels, airlines, tour operators, etc., strictly for the purpose of fulfilling your booking.
Payment Gateway: To securely process your payment.
Legal Authorities: When required by law or to protect our rights.

Data Security We are committed to ensuring that your information is secure. We use industry-standard security measures, including SSL encryption, to protect your data. While we strive to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us online.
Cookies The Site uses cookies to help analyze web traffic or let you know when you visit a particular site. You can choose to accept or decline cookies.
Your Rights You have the right to request access to your personal data, request correction of any inaccurate data, or request the deletion of your personal data, subject to legal limitations.

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Last Updated: 06 October 2025

Refund requests are applicable only for Products that have been fully paid for and are subject to the specific cancellation terms of the respective Vendor (e.g., hotel, airline, tour operator).
A non-refundable administration fee (e.g., [Specify amount or percentage, e.g., 5% or IDR 50,000]) may be deducted from the eligible refund amount.

All refund requests must be submitted in writing via [Specify Method, e.g., email to support@[[tautan mencurigakan telah dihapus]]] or through your user account dashboard.
Requests must include the booking reference number, the name of the traveler(s), and a clear reason for the cancellation/refund request.
The date of receipt of the written request will be used as the cancellation date for calculating the refund amount.

Vendor’s Cancellation Policy: The percentage of refund permitted by the Vendor, based on the time elapsed between the cancellation request and the service start date.
Our Administrative Fee: Deduction of our non-refundable administrative fee.
Payment Gateway Charges: Any non-refundable transaction fees charged by the Payment Gateway will also be deducted.

Refund Tiers (Illustrative, you must define your own):

Time Before Departure/Start Date	Refund Percentage (of Product Cost)
30 days or more	80%
15-29 days	50%
Less than 15 days	0% (No Refund)

Note: All percentages are before deducting administrative and Payment Gateway fees.

Once the refund request is approved, the processing time typically takes [Specify Timeframe, e.g., 7-14 business days] to complete the transaction to your original method of payment.
The actual crediting time to your bank account or card may vary depending on your bank’s policies.

Non-Refundable Situations (No Refund Given) No refund will be provided in the following cases:

No-Show: If the traveler fails to appear for the service without prior cancellation.
Customer Error: Cancellation due to providing incorrect personal information (e.g., wrong name, date of birth) that results in the booking becoming unusable.
Partial Use: If the traveler uses only a portion of a package or bundled service.
Force Majeure: Refund for cancellations due to natural disasters, war, or other force majeure events is subject to the specific policy of the Vendor and will be assessed on a case-by-case basis.